Rights of Insurance Service Recipients

The recipients of insurance services have the right to commence court proceedings to protect their interests. As part of pre-trial dispute resolution, the recipients of insurance services have the right to send a pre-trial claim to the insurance company. The pre-trial dispute resolution procedure may provide for the mandatory approach by the recipient of insurance services to the Financial Ombudsman.

The recipients of insurance services also have the right to apply to the authorities exercising powers for the control and supervision of insurance activities.

Methods and addresses for recipients of insurance services to provide notice
Central Bank of the Russian Federation (Bank of Russia)
12 Neglinnaya Street, Moscow, 107016
+7 (495) 933 51 41 Toll-free, for Russia only
+7 (499) 300 30 00 contact centre
+7 495 621 64 65
Federal Service for Surveillance on Consumer Rights Protection and Human Wellbeing (Rospotrebnadzor)
Buildings 5 and 7, 18 Vadkovsky Lane, Moscow, 127994
+7 (499) 973 26 90
Date and time of information update: 15.06.2021 at 09:00